General
Mr Murthy will provide an in-depth assessment of the patient’s condition during the consultation. He will request any investigations required and arrange a follow-up visit at the earliest possible opportunity. He will discuss all the treatment options available including his recommendation. If surgery is one of the options, he will provide appropriate counselling including the benefits, limitations and risks involved.

Insurance
Mr Murthy is registered with all the major Insurance companies. He ensures that his fees are within the limits set by the companies. As a result of this policy, shortfalls of payments by patients is generally avoided.

Claim forms sent to patients by Insurance companies may be brought to the appointment and left with Mr Murthy for completion and signing following which the form will be sent with the invoice directly to the Insurance company. Alternately, they can be posted to:

Mr P Murthy
Consultant ENT Surgeon
The Alexandra Hospital
Mill Lane
Cheadle
Cheshire SK8 2PX

Any excess payments on the policy would need to be settled by the patient within 14 days. These may be submitted to the above address.

Self-pay patients
Mr Murthy welcomes uninsured patients who wish to fund their consultations. Payment for the full cost of consultation and procedures is payable by the patient. This can be paid by cash or cheque at the time of consultation or alternately, an invoice will be issued and posted after the consultation following which payment would be expected within 14 days. However, foreign patients, tourists and expatriates will be required to pay in cash at the end of the consultation.

Patients need to be aware that in the event of any procedures carried out in the outpatients department, the private hospitals are likely to levy a separate charge for the use of the facilities and equipment.

If treatment in the form of hospital admission and surgery is required, an accurate estimate of the total costs involved can be obtained from Mr Murthy’s secretary, Lesley Wilson who can be contacted on 0161 495 7008.

Wherever possible, costs will be kept to an absolute minimum.